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  1. Hansel IT Support Desk
  2. General

General

Remote Access

  • VPN Password Update
  • Windows 10 Remote Access

Announcements

  • Sonic Gigabit Circuits in Santa Rosa
  • October 2019 Subnets expansion

Email Setup and Configuration Help

  • Setup Exchange Email on IPad or IPhone
  • Setup Exchange Email on Android Phone

Printer Setup and Scanner Help

  • Adding a Network Printer in Windows 10 (Toyota)
  • Adding a Network Printer in Windows 10 (Honda)
  • Adding a Network Printer in Windows 10 (Henry Curtis Ford)
  • Adding a Network Printer in Windows 10 (Hansel Campus North)
  • Adding a Network Printer in Windows 10 (Hansel Ford, Lincoln, Mazda)
  • Clean up your printer's list on Windows 10
See all 8 articles

Phones

  • Cisco Phone Replacement (Hardware Only)
  • How do phone extensions work?
  • How do I dial an outside line?
  • How do I check my voicemail from an outside line?
  • Phone voicemail directions for Cisco phones
  • Phone directions for 7940 & 7960
See all 7 articles

Computer FAQs

  • My network printer is not printing or greyed out
  • My folder, document or network drive is asking for a password
  • Why is the option to change the screen saver greyed out?
  • I forgot my domain password. What do I do?
  • I tried logging into the domain a “few” times and I am now getting a message saying my account has been locked.
  • How often can I change my domain password?
See all 8 articles

3rd Party Web Site Help

  • Vinsolutions Internet Explorer 11 Settings
  • In.Honda IE Browser Setup
Hansel IT Support Desk